Shipping policy
Shipping Policy
Last updated: August 17, 2026
1. Business and fulfillment information
Mealivos is operated by Ningbo Sugehemu Trade Co., Ltd., located at 6th Floor, Building E, ZQ Science & Technology Park, 1277 Zhongguan Road, Zhuangshi Street, Ningbo, Zhejiang 315200, China.
All online orders are fulfilled and shipped from our location in China. Our authorized third-party facility in Indianapolis, Indiana is used only to process approved U.S. returns. It does not fulfill or ship online orders and is not a Mealivos office or retail location.
2. Shipping destinations
We currently ship only to the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations.
3. Order processing
Orders are normally processed within 2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
4. Shipping methods, delivery estimates, and charges
| Shipping method | Estimated delivery after dispatch | Shipping charge |
|---|---|---|
| Standard Shipping | 7–25 business days | FREE |
| Expedited Shipping | 4–7 business days | $20.00 |
Available methods, estimated delivery times, and final shipping charges are shown at checkout before payment. These estimates begin after order processing and are not guaranteed. Delays may occur because of carrier conditions, weather, customs, address issues, or peak periods.
5. Shipping origin and split shipments
Orders ship from China. Orders containing multiple items may arrive in separate packages and at different times.
6. Tracking
When tracking is available, we will email tracking details after dispatch. Tracking may take up to 48 hours to become active on the carrier's website.
7. Address accuracy
Customers must provide a complete and accurate delivery address. If a correction is needed, contact us as soon as possible. We cannot guarantee address changes after fulfillment begins.
8. Cancellation
Cancellation requests must be emailed to sales@mealivos.com within 3 hours of placing the order. Cancellation is not guaranteed after processing or fulfillment begins.
9. Delayed or lost packages
If an order has not arrived within 5 business days after the latest estimated delivery date, email sales@mealivos.com with the order number. We will investigate the shipment with the carrier and provide an update.
10. Contact
Email: sales@mealivos.com
Phone: +86 15867491167
Support hours: Monday–Friday, 9:00 AM–5:00 PM China Standard Time (UTC+8). Messages received outside these hours are answered within 1 business day.