Refund policy
Return, Refund & Cancellation Policy
Last updated: August 17, 2026
Summary
- Return requests are accepted within 7 calendar days after delivery.
- Return shipping is free; Mealivos covers the approved return shipping cost.
- No restocking fee.
- Contact sales@mealivos.com before sending any return.
1. Return eligibility
You may request a return within 7 calendar days after the order is delivered. To be eligible, the item must be unused, unworn, in the same condition in which it was received, and returned with its original packaging and all included accessories. Proof of purchase or the order number is required.
2. How to request a return
Email sales@mealivos.com within the 7-day return period and include your order number, the item you wish to return, and the reason for the return. If the item is damaged, defective, or incorrect, include clear photographs.
After the request is approved, we will provide return instructions and, when applicable, a prepaid return shipping label. Items sent back without prior authorization or to an address not provided in our return instructions may not be accepted.
3. Return destination
Approved returns for U.S. orders are routed to our independent third-party return processing facility in Indianapolis, Indiana, United States. This facility is used only to process approved returns. It does not stock products for sale, fulfill or ship online orders, or operate as a Mealivos office or retail location. The exact return address, routing reference, and shipping instructions will be provided by email after authorization.
4. Return shipping cost
Mealivos covers the approved return shipping cost for both quality-related and non-quality-related returns. Customers will not be charged a return shipping fee when they follow the return instructions we provide. We do not charge a restocking fee.
5. Damaged, defective, or incorrect items
Inspect your order after delivery and contact sales@mealivos.com within 7 calendar days if the item is damaged, defective, or incorrect. We will review the information and arrange an appropriate solution, such as a replacement or refund.
6. Refunds
We will notify you after the returned item is received and inspected. If the return is approved, the refund will be issued to the original payment method within 3–5 business days. Your bank or payment provider may require an additional 5–10 business days to post the refund.
7. Exchanges
For the fastest exchange, request a return for the original item. After the return is accepted, place a separate order for the replacement item.
8. Order cancellation
Cancellation requests must be emailed to sales@mealivos.com within 3 hours of placing the order. We will make reasonable efforts to cancel the order, but cancellation is not guaranteed after processing or fulfillment begins. If the order has already shipped, the return process above applies after delivery.
9. Contact and business information
Mealivos is operated by Ningbo Sugehemu Trade Co., Ltd.
Address: 6th Floor, Building E, ZQ Science & Technology Park, 1277 Zhongguan Road, Zhuangshi Street, Ningbo, Zhejiang 315200, China
Email: sales@mealivos.com
Phone: +86 15867491167
Support hours: Monday–Friday, 9:00 AM–5:00 PM China Standard Time (UTC+8). Messages received outside these hours are answered within 1 business day.