Mealivos is operated by Ningbo Sugehemu Trade Co., Ltd. (宁波苏格禾木贸易有限公司), a company based in Ningbo, China. All orders are fulfilled and shipped directly from Ningbo to the United States.

Business address: 6th Floor, Building E, ZQ Science & Technology Park, 1277 Zhongguan Road, Zhuangshi Street, Ningbo, Zhejiang 315200, China.

Customer support: sales@mealivos.com | +86 15867491167 | Monday–Friday, 9:00–17:00 China Standard Time (UTC+8).

Shipping and returns: Free standard shipping; standard delivery is 7–25 business days after dispatch. Expedited delivery is 4–7 business days after dispatch for $20. We offer 7-day free returns. Our Indianapolis facility is used only to process approved U.S. returns and does not fulfill or ship orders.